Report Product Recalls

Procedure for Product Recalls at Certified Sites

Many certification systems require immediate notification of the certification body in the event of a product recall. Contractually, this is already defined in the Specific Conditions for the Assessment of Management Systems and Product Certification as well as in the DIN EN ISO/IEC 17021 and DIN EN ISO / IEC 17065 standards.

Please notify us immediately in the event of any product recall. Please use the form below. We will then get in touch with you. All information will be treated confidentially.

Informing DQS of a product recall does not affect any other obligations to inform.


Form – Product Recalls

Production Site Details

DQS customer number (required)
Name contact person (required)
Company (required)
BRC Site Code / IFS COID
Phone number
E-Mail (required)

Case Details

1. Please describe the situation. Which product(s) is(are) affected? Please state the facts!
2. When was the incident discovered? Has the product been recalled? If so, when?
3. What volumes are affected?
4. Which customers / customer groups are affected?
5. What measures have been taken?

Your Contact Person

Joachim Mehnert

Joachim Mehnert

Director Technical Standards and Registrations


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