HELLO hygiene! - Reassuring Hotel Guests with Credible Certification
For the hotel business, the COVID-19 pandemic has changed everything. Those who accept this reality and adjust, will be the first to recover. In the new normal, gaining and maintaining trust will be more important than ever. When choosing
hotels, guests will have one priority above all else: hygiene and safety.
So should preventative measures be your primary concern? Yes - but they will not yield the expected success without convincing communication.
Through an independent audit and certification, hotels are able to confirm their compliance with their duty to care, to demonstrate transparency, and to gain the trust of their valued guests.
Hotel Liability and the Duty to Care
The duty to care, also known as due diligence, refers to the duty of hospitality businesses to make every reasonable effort to prevent doing harm to guests, staff, business partners and the general public.
For hotels and restaurants that take this duty lightly, the consequences can be severe. In case of legal disputes and court cases, they can be held liable for failing to take the necessary precautions.
As such, it is not only important to take measures to protect your guests, but also to document these measures. An audit by an independent third party can serve of evidence that you have taken the necessary preventative measures. The bottomline is a higher level of protection for all stakeholders,
as well as reduced liability risks.
Infection Prevention & Hygiene
In the context of epidemics and pandemics, hotels are required to take the necessary precautions. The duty to care not only extends to staff and guests, but to any party that could potentially be infected on the premises or as a result of its operations. External contractors like
cleaning crews are a prime example.
How Certification Protects your Business
In case of disputes or lawsuits, the question of what level of care can reasonably be expected is often decisive. A due diligence audit by DQS:
- Helps organization to measure their due diligence against international standards and benchmarks
- Confirms the level of care exercised by a hotel
- Points out potential for improvement
- Reduces liability risks
- Helps gain and maintain trust
- Protects your reputation
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